Shahak Nagiel 01:40 04 Aug 19
I accidentally drove into my garage with a back door open, causing a small ding and some scratched paint. Went to one body shop nearby that quoted me nearly $900 for a proper fix (which involved taking apart the rear bumper and blending the paint, etc.). Then I got a second opinion from Eddie, who was amiable and told me the right fix would take about $800, but he suggested just removing the ding and applying touch-up paint, which he said would be visible only upon close inspection, otherwise hiding the scratch and protecting the paint, for $150. I chose the latter. On the positive, the ding was removed convincingly, and the paint touch-up matched my car paint color nearly identically. On the negative, the touch-up treatment stood out pretty badly (noticeably raised above the other paint). I wasn't expecting showroom perfection, but this looked a little amateurish. The fix also took two full days (though he initially told me one). They failed to call when it was done; I had to call a few times to check in on status. When I went to pick it up, the office was somewhat of a mess; they couldn't find my paperwork or my keys. They eventually found the keys, but not the paperwork. Come payment time, Eddie just fished a number out of the air for the charge: $285, to which I asked what happened to the $150 estimate? He didn't remember that verbal estimate, but agreed to honor it anyway. At the end of the transaction, there were no receipts or any other paperwork. It was odd. My interactions with them were cordial, and Eddie is definitely a charming and friendly guy. But the whole operation feels unprofessionally managed, and the quality of the work was only so-so. I'm glad to see others have had good luck here, but I probably wouldn't recommend it based on my experience.